• Home
  • Who We Are
  • Our Services
  • Meet Our Founder
  • Is Your Business Healthy?
  • Home
  • Who We Are
  • Our Services
  • Meet Our Founder
  • Is Your Business Healthy?

Who We Are:

Our Mission

At Birch Strategic Services, our mission is clear: to turn business chaos into clarity, enabling growth that feels controlled, confident, and scalable. We help founder-led, mid-market companies in traditional industries bridge the gap between survival mode and sustainable growth by dismantling complex operational issues and rebuilding them for efficiency and impact.

Our Values

 We believe that thriving businesses are built on clear strategy, strong execution, and resilient operations. Our work is grounded in five core values:


Results-Driven Execution: We don’t just consult - we transform. We roll up our sleeves and make change happen.
 

Strategic Foresight: We anticipate challenges before they derail your business, ensuring growth is stable and scalable.
 

Tailored Collaboration: No cookie-cutter solutions. Every strategy is uniquely crafted for your business and its specific challenges.
 

Curiosity & Insight: We dig deep to understand what’s really happening beneath the surface - revealing insights that drive lasting change.
 

People-First Leadership: We know that successful change happens when your people are engaged, empowered, and aligned.

Our Services

Streamline. Optimise. Scale.

We specialise in turning operational chaos into structured clarity, empowering founder-led, mid-market businesses to modernise, optimise, and grow with confidence.

Transformation Sprints (3–6 Months)

 "Rapid Stabilisation & Optimisation"


We execute focused, hands-on projects to stabilise and optimise your operations quickly. Our team dives deep to dismantle inefficiencies, rebuild frameworks, and drive measurable improvements - fast. 

 

What We Deliver:

  • Deep-dive diagnostics of your current operational state
  • Process redesign and optimisation 
  • Improved performance visibility through data-driven KPIs 
  • Cost reduction and streamlined workflows
     

Perfect For:

  • Businesses in firefighting mode
  • Companies experiencing growth pains or rapid scaling
  • Teams overwhelmed by outdated processes

Book a call

Strategic Maintenance (6–12 Months)

 "Sustain Momentum & Drive Continuous Improvement"


Operational excellence is not a one-time project. Through our Strategic Maintenance program, we ensure that improvements stick, teams stay aligned, and growth is consistent. 

 

What We Deliver:

  • Monthly performance reviews and tactical adjustments 
  • Leadership coaching to support cultural change 
  • Ongoing process monitoring and refinement 
  • Technology integration for long-term scalability
     

Perfect For:

 

  • Businesses that have fixed problems but struggle to maintain momentum 
  • Teams losing alignment and slipping back into old habits 
  • Owners wanting to lock in growth and protect recent gains

Book a call

Fractional COO Services (Ongoing Partnership)

 "Executive-Level Oversight Without the Full-Time Cost"


Need high-level strategic and operational expertise but not ready for a full-time executive? Our Fractional COO service provides you with expert guidance to manage and optimise your operations - only when you need it. 

 

 

What We Deliver:

  • Part-time strategic oversight
  • Real-time adjustments to your operational strategy 
  • Quarterly reviews to keep you on track 
  • Board-level insights and executive leadership
     

Perfect For:

  • Founder-led companies needing structure and clarity 
  • Businesses going through transitions, acquisitions, or rapid growth 
  • Organisations looking to scale efficiently without the overhead

Book a call

Why Choose Us?

Because we don’t just advise - we transform. 


Our hands-on, data-driven approach means we are right there with you, dismantling the chaos, building sustainable frameworks, and driving real growth. With experience across Insurance, Retail, Health, Technology, Energy, Telecoms, and SaaS, we know how to modernise traditional industries and optimise for the future.


But that’s not all...


We’re more than just a consultancy - we’re your business growth ecosystem. 


Through our network of expert partners, we can connect you with industry-leading solutions for every operational challenge, whether that's Cyber Security, Product Development & Innovation, Finance, Data & Analytics, HR & Talent Strategy, Technology Integration, Governance and Regulatory Standards.
 

Think of us as your one-stop shop for business transformation.


When you work with us, you gain access not only to our expertise but also to a trusted network of partners that can help you solve any business challenge - quickly and effectively.

Meet Our Founder

Our Expertise

With over 8 years of Board-level experience for a variety of SMEs and large scale BPOs, Steph has a deep understanding of what it takes to scale businesses efficiently. From building operational frameworks that actually work to turning around underperforming teams, Steph knows how to bring clarity to complexity. 

Transformation is in the DNA.

Steph is passionate that Birch Strategic Services isn’t just about identifying problems; the focus is on dismantling chaos and building resilient, scalable operations. From rebuilding contact centres for global brands to optimising entire business units for growth, the mission is clear: turn chaos into clarity. 

Hands-On & Data-Driven.

You won’t find cookie-cutter solutions here. Steph and the team believe in rolling up their sleeves, getting into the data, and crafting strategies that are practical and impactful. Real change happens when strategies are built on real-world insights. 

How Healthy Is Your Business?

Take our mini quiz to find out!

You know something isn't quite right, but you're not sure if you actually need our services?


Take a scroll through our mini quiz below, and decide for yourself. 

Download PDF

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Get in Touch — Let's Bring Clarity to Your Chaos

Whether your business feels like it’s running on fumes or you’re ready to scale with confidence, We're here to help. Let's talk about how we can transform your operations, simplify your strategy, and accelerate your growth.

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birchstrategicservices.com

07772588024

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